- Many of our customers have written to thank us -
We never sell or give any of our customer's name (or email addresses)
to anyone else. PlumbingStore is part of The PlumbingSupply Group
Whenever we show our customer's last name, they have explicitly given their permission for us to quote them.
"...I feel like I'm your only customer and you aim to please - very nice customer relations....you do go the extra mile....it's appreciated.
I'd be proud to be part of your Cheerleaders."
- Linda Barsaloux, AIMMC Engineering Dept, Chicago, Illinois 60657
"This is my third order and the service has been fantastic. You have a great online store. Keep up the good work."
- Patricia Frydryck, Salem, New Hampshire 03079-5878 "I have never dealt with companies such as yours. You are the most customer-oriented company that I have had the pleasure to deal with.
It's so nice to be treated the way you guys have treated me. I really appreciate it."
- Joe Giles, Newark, Ohio 43050-9363 "I've been buying on line for 6 years and you are a 10. You are unbelievable."
- Claude Hayn, Frederick, Maryland, 21703-5809 "Wow! What amazing service. Thanks for the extraordinary job and merchandise. I'm totally impressed."
- Tom Conway, Seattle, Washington 98103-5916 "I would like to take this opportunity to thank you for your superior service....and believe with the service standards that you have provided us, you
and your staff will grow from strength to strength. Your company has honestly created a magic moment for us by exceeding our expectations....
Once again congratulations on a job incredibly well done."
- Louise Hattingh, Redco Construction, Key West, Florida 33040-4680 "Yes, you do underpromise and overperform. This is my second time ordering from you and I am
very pleased with your service. Thanks for all the hard work......Go ahead and use the comment, you deserve it."
- Timothy Seward, Pocatello, Idaho, 83201-4406 "Your site proved to be the best Internet shopping experience I've had."
- John Williams, Lawrence, Kansas 66049-3004
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"Everything you said on your site was true! I like your straightforward, no nonsense approach....I am more than happy
to endorse your services and hope that it helps someone who is teetering on the edge of not ordering
to throw care to the wind and order. They won't be disappointed......I will certainly remember you and your group and have already shared your web page with
several colleagues in my office. I need to take lessons from you!"
- Shari Padfield, Firm Yield Pollen International, Yakima, Washington & Portland Oregon "Your service is outstanding. Excellent company. Wish I needed more of your products more often....
Not only was the service (order confirmation, and shipping) super, the timely,
complete, and very helpful response to my email questions about the item was equally great.
Congratulations on having such a fine company."
- Roger Anderson, Murfreesboro, Tennessee 37130-5619 "I just wanted to thank you for your excellent service...You should know that I never write these kinds of letters.
I have bought a bunch of stuff on E-bay and never rate the sellers, good or bad.
So for me to sit down and type this, means I've very impressed. So again, job well done.
I have book marked your home page and any other plumbing needs I have will be directed to you."
- Steven Eckhardt, Des Moines, Iowa 50311-2420 "Thank you again for the way you take care of your customers; it's a pleasure to do business with people such as yourself....I love you guys!"
- Irv Diton, Melville, New York, 11747-1624 "I would like to add a comment to your customer testimonials.
I have just placed my second order (this 2nd one was for a friend, by the way) and I have been so impressed with the
level of customer service and assistance I have received,
I will continue to recommend your business to everyone I know. Thank you!"
- Eydie Chase, West Palm Beach, Florida 33417-1119 "Thanks so much for the excellent service.
Your selection was great. prices even better, and shipping very prompt...My experience with your company was excellent...I'll definitely be looking up
your website again when I need plumbing parts, and will recommend your company to others as well."
- Galin Downing, Port Angeles, Washington 98362-8126 "I am extremely impressed with your superior customer focus and service!...I work in management for a large US
retailer and only wish we had this sense of urgency, follow-up and follow-thru as you do!
Many organizations claim and attempt to under promise and over deliver, you do this remarkably well!"
- Tom Arndts, Albion, Michigan 49224-1805 "Wow, you guys are great! I am so impressed with your customer service. Thank you, thank you, THANK YOU!"
- Michelle Quick, San Rafael, California 94901-4931
Michelle later wrote:
"Believe it or not, my husband was so impressed with your service that he told me I needed to see if there was a place on your web site to give feedback! What a coincidence to get your e-mail today. I can't remember the last time I took the time to write to anyone about their customer service. You can tell I am thrilled with the perfect service you have always delivered. Many thanks!" "...Up to now, the best retail sites my wife and I have experienced are Land's End and Amazon.
Your site is as good or better. Do us all a favor, please: trademark, copyright, and franchise
your website look, feel, and backroom procedures so that we can finally begin to turn around the
generally dismal Internet shopping experience."
- Erich H. Cramer, Reston, Virginia 20191-2638 "Ya'll are the most Professional and Helpful People in the USA...
We wish that more companies would adapt the work ethics, promptness and great service as ya'll do. Here's a BIG THANK YOU...Because of ya'll, only good things will happen with our new business!!!....
We have looked for a long time to find a Company that had the products that would be to our satisfaction. And we are so thankful for your company."
- Harry and Sharon Roberts, Gulf Shores, Alabama 36547-3129 "WOW! I'm really impressed with your company.....Now that's what I call excellent service...Thanks so very much. "
- Don Shaw, Plymouth, Minnesota 55442-2107 "Thank you for catching my error.
This is not the first time we have ordered from your company, and I must say it has always been a pleasure buying from you
since your online company has a human side behind it all.
Very few, if any of the online companies I have bought from would have brought this kind of problem to my attention....Bottom line, I just like working with your company...The
few big online retailers that I have bought from, like Amazon.com, Columbiahouse.com, Express.com, could learn
some things from your operation....in terms of plumbing needs, I wouldn't even consider looking elsewhere..."
- Scott Gledhill, Truckee, California 96161-6926 "...You're terrific!...Your great follow up, interest and friendliness is
an incredible asset...It's gold.....Thank you again for your terrific service!"
- George Wilmot, Jamaica Plain, Massachusetts 02130-2005 "Fantastic! Thank you so much. I am pleased to find a web site that finally delivers what it promises."
- Laura M. Rice, New Kent, Virginia 23124-3214 "I would like to commend you on your extremely fast service and your high quality parts."
- Mahesh Rao, Richmond, California 94804-4336 "...Your Company is easy to do business with, as demonstrated by your quick, easy and efficient return policy. Your focus on Customer satisfaction
is very impressive and the next time I need plumbing supplies I plan to order from you."
- Bob Buckley, Stockton, California 95206 "I would like to tell you how satisfied I am with your business.......
When I got home from work on Tuesday the items were on my front step. I had a great day at work but this was
the frosting on the cake. Thank you."
- Peter Delegeane, Tracy, California 95376-8307 "Thanks for keeping us informed and 'exceeding your own expectations.'"
- Larry L. Loomis, Lincoln, Nebraska 68502-5205 "Thank you so much for the great service!...I spend my day purchasing and your group stands head and shoulders above 99% of the people I buy from."
- Sharan Quigley, Chico, CA 95973-8851 "I would like to complement you and your employees on the great service that you provide.
I live in a very rural area of Arizona and we are in the process of developing an RV Park.
My local supplier deals with what I am told is a nation wide plumbing supply company. Every order that I have placed
with that national company, takes two to three weeks to get for delivery and rarely is the order complete.
However every time I place an order with your company my order arrives complete and in three to four days.
So much for 'Bigger is Better.' Keep up the good work!!!!!"
- Paul DiCarlo, Bouse, Arizona 85325 "...your prices and service have been great! Feel free to use me as a reference in the future. I have also referred my construction manager to
your site for his specialty parts in the future. Thanks!"
- Mike Silverman, Gaithersburgh, Maryland 20878-3434 "Your service is without equal, you are the BEST...Great service-keep up the good work. All sites should work like yours...I have gone
as far as to give your address to our local hardware/plumbing supply as a source. When I have further needs I will be back."
- Gilbert Hovey, Gonzales, Texas 78629-9633 "You guys exceeded my expectations..."
- Kathy Toenies, Chicago, Illinois 60616-3200 "Damn --- You're Good!!!!! Your company has impressive service; and your prices aren't bad either!! Thanks again."
- Edward Maiden, Halifax, Pennsylvania 17032-9673 "It was a pleasure doing e-business with your company. I will definitely refer your company to my friends."
- Diane Carter, Nevada City, California 95959-9515 "Thank you so much for being so prompt....I am very impressed...."
- Felicia Balek, Bayville, New York 11709-2125 "Thank you very much. We were very pleased with your selection and service."
- Azra Hussain, Burtonsville, Maryland 20866-2138 "This is my second time using your site. Your sales staff identified a problem
with my order and saved me from getting extra equipment. I appreciate that."
- Mr. Johnny E., Medford, Massachusetts 02155-6721 "...Who ever runs the company must know about Tom Peters his lectures and books. For they tell how to take care of the customer,...superior service...Keep up the good work.
I will again be visiting your web site for my plumbing needs."
- LeRoy H. Guntner, Fresno, California 93704-3214 "...am very satisfied. The quality of the products were as good and better than expected...The rapid delivery
was a very pleasant and unexpected surprise...thanks for the excellent service and I look forward to doing business with you again."
- Wes Melton, LeRoy, Illinois 61752-1748 "You have endeared yourselves to me and will enjoy a permanent place in my collection of most-honored bookmarks."
- Bill Saltman, Belchertown, Massachusetts 01007-9412 "Thank you so much for your excellent service. I must agree it is the model of this industry.
....I can't say enough about you. I will definitely recommend you to all I know. Thanks again. "
- Dorothy M. Smith, Lanoka Harbor, New Jersey, 08734
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"I am tempted to do extensive replumbing or to build a new bathroom as your service is that good.
I'm really impressed with how customer oriented you are even with a small order such as mine. I'm spreading the word among my
do it yourself friends....At its best (and you are clearly an example), ecommerce seems to take us back to the days of local and personal service...Thanks much."
- Paul Loukides, Albion, Michigan 49224-2051 "...ya'll 'over delivered' like you said. It's refreshing to get good service these days and I will definitely
use your company again and will recommend you to friends, family and business associates. Thanks again, keep up the good work. People do notice!!!!"
- Dan Young, Newport News, Virginia 23608-9347 "Your online support is amazing! Quick Courteous responses and guidance....I want to thank everyone involved in my order. The product fit just right - something I can't say about the others that I have bought elsewhere....
I was also impressed with the speed of my order delivery."
- Mike Shannon, Stonington, Connecticut 06378-2011 "Just wanted to say a BIG 'THANK YOU' for getting our order to us very promptly...
it works wonderfully. We did spend our money very wisely!!!"
- The Spradlins, Springfield, Montana 65806-2917 "Thanks so much for your help...You truly have the best website for shopping."
- Brenda Kennedy, Lexington, Kentucky 40546-00914 "Excellent service!!!"
- Dan Riordan, Prescott, Arizona 86304-3021 "Very impressed with the quick delivery of my order and the easy ordering process. I will definitely use your service again."
- Gregory G. Brott, Danville, California 94506-4545 "...I will most definitely shop with you again."
- Robert Epley, Redding, California 96003-2206 "...I am grateful...and think your business is great!"
- Steve Weston, Greensboro, North Carolina 27407-1611 "...Let me mention my gratitude in dealing with a company that not only has a great selection of products but the integrity to back up their merchandise.
...I'll be a regular customer...you can use my name & E-mail, that's OK w/ me. I'd be happy to help promote your store."
- Karl Toubman, Kamuela, Hawaii 96743-8450 "...you have excellent service. It was very easy to order your products online, and I always received very prompt responses to my inquiries. Thank you
for your great customer service!"
- Betsy Martin, San Francisco, California 94122-3709 "Your service is very good and I will use you and recommend you in the future. Thanks."
- Richard Dondes, East Brunswick, New Jersey 08816-2778 "Thank you.. thank you.. thank you for the great service...thank you again for the great service...it is great doing business with a Company that treats its customers like this..!!!"
- William Steinmeyer, Harrisburg, Pennsylvania 17109-1042 "I want to tell you how pleased I am with your service. I was leery of buying on the Internet, but dealing with you all
has been a pleasure. I will be back again and again....You guys are great."
- Larry Loiselle, Manor, Texas 78653-9616 "...I especially appreciate when companies stick by their mottos...so I think your motto 'our goal is to underpromise and over overperform' holds true. Thanks!"
- Suzanna Yamamoto, Pinole, California 94564-2380 "You are terrific! Thank you so much...I am very satisfied! I feel I was answered in good time, and that the product I received was superior. I will recommend you to my friends."
- Kathleen J. Herbert, Joppa, Maryland 21085-3420 "You did everything you said that you would do and more. It's nice to know that there are companies like yours still out there that are
reliable, responsive and go beyond the call....I like doing business with a company that the end users satisfaction is the key to their success.
Thank you for the timeliness of your delivery and you can expect more orders in the future....I look forward to a long working relationship with you. Keep up the good work."
- William Thrasher Jr, Carrollton, Texas 75007-3428 "Thank you very much for your assistance in helping me to get the correct part.
- David Modesitt, Highland, Maryland 20777-9765 "Thank you - Very impressive service!
- Danita Valenti, Birmingham, Michigan 48009-4120 "Hi there, the brass sinks arrived and they are lovely!! Thank you very much!
- Brett Bigham, Portland, Oregon 97206-1201
"If you are satisfied with us, please tell your friends, if you aren't please tell us."
Something free?
First check this box (and then click on "Click To Add") and we will send along one free roll of 1/2" x 260" PTFE thread sealing tape with your order.
- Or -
Because we treasure and honor your privacy
EVERY customer above has given us written permission to quote him or her.
We will not quote you unless we have your written permission and in no case, will we give or sell your
e-mail address to anyone.
