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Welcome to the most famous (and easiest plumbing store name to remember)
Plumbing Store = www.PlumbingStore.com on the planet Earth. Since 1995 we have been part of The PlumbingSupply Group, the most
trusted and well-known Internet mail-order only plumbing supplier in the world. We have been written about in numerous publications as well as having received many awards, thanks, and are well-known throughout the plumbing Internet community. We also help sponsor the best plumbing related advice forum on the net.
Our Founder, CFO and Auditor:
Vic, currently is our CFO as well as our main auditor.
Vic started our Internet company in 1995 and is still involved in making sure we keep in the right direction.
His goal is to "semi-retire" and have our team operate almost completely without him.
He still audits all phases of our business to make sure that we treat our customers top notch and that all is running well and smoothly.
Our Leader:
Lucas, after our Founder
announced his "semi-retirement," he asked
Lucas to take over as our Leader. Lucas has been doing a superb job.
Vic is still Lucas's advisor and mentor. Vic is just a cell phone/e-mail away and Lucas and Vic communicate daily.
Their main focus to make sure that our team always treats you, our customers,
as they would want to be treated themselves.
Our Administrative Supervisor:
Michael has been with us since we started. He loves challenges and finding unusual plumbing products. He also is seen reading the plumbing codes books for fun and that's Michael's favorite hobby... finding plumbing code answers. He also orders a number of products and oversees our accounts payable. Our credit rating is impeccable and Michael is one of the reasons. He makes sure all of the manufacturers/suppliers are always paid on time. Having a great relationship with our suppliers is one of the reasons that we can offer such low prices.
Our Data, Computer and Information Supervisors:
Dan has been with us since we started. He is our resident computer expert (System Administrator) and is an expert in Perl, C++ (software language), xml and html. We have much to thank Dan for as much of what you see is due to his programming skills. He is also great in troubleshooting computer's glitches. Dan loves challenges and so he also has made finding and identifying unique plumbing parts his love. Dan states: "Plumbing and computers. What else do you need to know in this life?"
Vincent is our other I.T. Supervisor (computer wizard). Vince graduated from Chico State with a degree in Business Administration and Option in MGMT Information Systems in 2002. He started with us as a part-time web developer and now he is our Web Development Supervisor. Vince oversees all aspects of our web development process and covers for Dan when he's gone.
Our Customer Relations Supervisor:
Stefani does everythig she can to make every customer happy. She gives our team the training needed to provide excellent customer service. And her hard work, dedication, and caring nature is what pushes our customer service to the high levels that it is. She raises our team's core understanding of customer care and brings it to higher levels.
Our Customer Relations Team Leader:
Rick has worked for us since we started. We get a lot of compliments about his hard work. Obviously he can't read all of our mail first due to our volume but the chances are probably one in five that he has read your order or note to us. If there is a problem with your order, you can be sure that Rick is one of the main people that is on top of the situation. We are very lucky to have such a conscientious person on our management team.
Our Co-Customer Relations Team Leader:
Charlotte is always right there doing her best to make sure everyone's order gets out on the same day that they are placed. She also will be one of the first people to jump in and help out with customer's questions and finding obscure plumbing products for people. She is very caring and will do what it takes to get the job done and deadlines met.
Our Safety Manager:
Mike has also been with us since our inception and has helped to hire
most of our team. He is knowledgeable about plumbing products and water quality is one of his specialties. We offer our brand water softener and water products because of his specifications. He's a leader in the community and does a lot of charity work. We are quite lucky and proud to have Mike on our team.
A few of our outstanding Customer Relations Managers are:
Pedro, Michelle, Charles, Zack, Josh , and Linda who are all doing an outstanding job.
Our Main Warehouse Manager:
Jeff is doing a fantastic job.
One of our Photographers:
Sean has been with us for a few years now and is very energetic. We're thrilled to have such an ambitious person on our team.
Some other very significant team members:
We would like to also recognize
Jeannie,
Sandee,
and Matt who all work hard, fast, are accurate and all have a positive, upbeat attitude. They all pay attention to detail which is so important when shipping products. They all are trained in all aspects of our entire system and therefore can come in when any one of our team members is on vacation or sick. They are able to process orders from start to finish and you might see their name on an e-mail from us. We are able to provide you with great service because of team members such as them. They are examples for all to follow.
Mark manages a lot of our accounts payable and does an exceptional job which we would like to recognize here.
There is also Ian whom we'd like to recognize as an outstanding team member.
One of our other wonderful members of our team that has been with us since we started (and that we would like to acknowledge) is Sandy. Without them we wouldn't be the same.
We are headquartered in Chico, CA. Chico is a small town (pop approx 100,000) where its work force cares about their employers (and vice versa). We do not have much of a turnover in personnel and this is one of the reasons that you'll get such good service.
We love to improve and would love for you to give us suggestions. Suggestions on how to improve, other products to stock/supply, and how we can better serve your needs.
Do you have more questions about us? Please try our FAQ page.
Thanks for looking at our page! If you see any mistakes, please tell us (and see our Rewards page.)
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