- Our goal is to make our customers happy -
"I do a fair amount of purchasing on the Internet and I've never had a service experience better than
I had with your firm....Thank you for your attention and the wonderful service. I wish all e-tailers were as concerned about
service and satisfaction as you have been."
- Stephen Bona, North Carolina 28211-3956
"...I appreciate your approach to doing business. It was a pleasure finding your website...
I will be doing business with you again. Thanks again."
- Dr. Gary J. DiNezza, Buffalo, New York 14213-1207
"...You don't know how good it is to deal with a company like yours. You have made my week....I will tell others about your company."
- Jim Bohn, Ferndale, Maryland 21061-2617
"...Everything was perfect...You obviously haven't lost track of what your company is all about -- the customer! That's refreshing in today's business world. If ever I am in need of plumbing parts again, I will definitely contact your company!
- Fred Siler, Sandy, Utah 84092-5003
"Your expediency in processing my order, and excellent e-communications, says a lot about your commitment
to your customer...I am very pleased."
- Gilbert M. Hale, Pittsford, New York 14534-2621
"Until a person has received the kind of good service you provide, they never know how lousy it is at other places."
- Jim Morse, Bagdad, Kentucky 40003-6204
"You guys rock!...I was very impressed with your staff's efficiency and speed! You don't see that too often these days."
- Lee Zgut, Los Angeles, California 90046-2370
Please note that EVERY customer has given us written permission to quote him or her.
We will not quote you unless we have your written permission and in no case,
will we give or sell your e-mail address to anyone.
"You guys are great. We will definitely recommend your website."
- Jill Gendelman, Rockville, MD 20852\
".,,,,so thanks again for the great service and I will use your site again."
- Thomas Schweitzer, Enfield, CT
"...After going to your website and seeing all you had and how easy it was to order and have it within days on my doorstep, I decided to give you my business instead. You have a
great selection and the website information is very comprehensive. Your prices are very competitive also.
I'll be back for more supplies soon!"
- Pete Walton, Blue Bell, Pennsylvania 19422-2800
"Thanks for your excellent service."
- Steve Williams, Portland, Oregon 97229-4861
"I appreciate this kind of customer service to no end, and my wife (skeptical of online shopping)
will let me come back, I'm sure. Keep up the good work."
- Dave O'Brien, San Jose, California 95128
"You met your goal (underpromise-overdeliver)...I was very impressed with your promptness, your professionalism
and your service. I will use you in the future and I am already telling my friends - who all are renovating homes like me - about your service. Best of Luck."
- Jose A. Espinosa, Jamaica Plain, Massachusetts 02130-2588
"Thank you. I have received the order and it is in and I love it...I now have your web site on my computer for future projects....I enjoyed dealing with your company and will do so in the future."
- Darrol L. Birk, Rapid City, South Dakota 57703-6690
"Thanks for all of your help....You've truly met your criteria of outperforming yourself! "
- Debbie Scott, Castle Rock, Colorado 80108-8222
"...Thanks for the prompt service!!"
- Marty Potkin, Aptos, California 95003-9595
"Thanks for providing a well managed and honest online plumbing supply company."
- Gillian Rutter, Cupertino, California 95014-1163
"Thank you for being such a wonderful, professional business....I couldn't have asked for better service."
- Jerry Dewberry, Pensacola, Florida 32526-4351
"...kudos to you and your staff for excellent customer service as well as a fine product...I also will tell
people about your org -- it's rare today to find someone that does what they say they'll do...Keep up the good work."
- Michael Holloway, Richmond, Virginia
"Thanks so much for the great service!"
- Dave Portocarrero, Hampont Bays, New York 11946-1130
"...have been a wonderful experience and absolutely I would think of utilizing your services in the future. As a matter of fact I have
touted your services to other contractor friends. All the best."
- Jim Kelleher, Philadelphia, Pennsylvania 19106-3727
...I am so pleased....If anyone needs a certain plumbing thingy, I will definitely refer your site, Thanks again for being on line!"
- Cheryll Williams, Columbus, Ohio 43224-3905
"...my total satisfaction with all is absolutely great! Any future needs with regards to plumbing will be directed to you. Thank you for your
help and assistance. Greatly appreciated!...Thanks again for all your help and all goes well with your company."
- Vickie Plue, Columbia, Missouri 65201-3538
"...I wish to state that I was very pleased with your service....Your email feedback was prompt, the order arrived within a few days, and
the shipping charge was less than I probably would have paid in gas trying to find the part at a local store. I will definitely be back for any future plumbing needs."
- Jeff D., Silver Springs, Maryland 20901-1636
"...thanks for the quick service, the easy to navigate website, and the professionally done follow-up
email notification. You guys have really got your stuff together."
- Hal Truschke, San Diego, California 92117-2547
"...Keep up the great work..."
- Steve Stahlman, Marion, Indiana 46953-5068
"You provided me help and the information I needed...I look forward to doing all
my plumbing related business with you in the future...I will refer anyone."
- Andy Riem, Granger, Indiana 46530-6702
"Our thanks to you for the prompt, courteous & efficient manner in which you handled our order. You did live up to your
goal of 'underpromise and overperform'."
- Elmer L. & Nancy Meyers, Lorain, Ohio 44052-2424
"...Thank you very much for the wonderful service."
- Richard Bicknell, Sherman Oaks, CA 91401-5100
"...thank you for such excellent service."
- Stuart E. Gross, Albuquerque, New Mexico 87102-2045
"Great response and shipping time."
- Steve Smyser, Kirklin, Indiana 46050
"Thanks for the excellent service!!"
- Martha Dahlman, Sterling, Virginia 20165-7472
"...Fast service, Great service. I'll no doubt be doing business with you again. Thank you!"
- William DeHollander, Ellensburg, Washington 98926-3162
"I called and talked with someone over the phone and he was very courteous and knowledgable. Thank you!."
- Melisa Milinchuk, Tampa, FL 33611
"You guys are awesome!!!! Thanks for the great service!"
- Al Barragan, Fremont, California, 94538-2533
"WOW!! Your company is FAST!!!...If anyone calls me, they will hear nothing but praise for your company. With the service that I received, your company
has a very bright future."
- Bill Magrath, Reno, Nevada
"Great job and thank you."
- Kevin Dale, Cheektowaga (suburb of Buffalo), New York 14225-4308
"Thank you so very much for all your help...I have not had good luck with other online companies, but your team has been wonderful!!!
...Your staff was wonderful...I too am in a customer position service position in my work. It is not always easy to please the customer, and follow
guidelines required....Your staff did both. I have already told friends about your website...Until the next order..."
- Charlinda Moore, Bolckow, Missouri 64427
"Great service, quality merchandise, GREAT prices... I look forward to doing more business with your company."
- Marc Rush, Ely, Iowa 52227-9675
"I was really impressed by your great service and attention to detail. Thank you so much!...My compliments to you and your company again -
I'll be sure to spread the word."
- Mike Yamamoto, Honolulu, Hawaii 96822-1316
"Thanks for the great water softener. It wasn't hard to install & now we have beautifully soft water."
- Holt Mebane, San Diego, California 92131-2208
"Just a note to thank you for such good service....You did overperform!."
- Carolyn Reichmuth, Lodi, California 95240-0510
"We were pleased with the prompt filling and delivery of our order. We are very satisfied with the service received from your company."
- The Derras, Malin, Oregon 97632-9740
"I just wanted to write and thank you for your prompt and efficient service...Thank you, again, for your great service."
- Patricia A. Plaskett, Wilmington, North Carolina 28409-2924
"Thanks for the GREAT service."
- John Brennan, Lakewood, Ohio 44107-1147
"Thanks a bunch. It appears you guys are serious about customer satisfaction."
- Cheryle E., Birmingham, Alabama 35235
"... and you have some things not even available in the big city of New York... nice site..."
- E. Gloeggler, Long Beach, New York
"...I would judge the overall experience to be excellent - and have already recommended you to several of our neighbors..."
- Burt A., Yorba Linda, California
"I really appreciate the way you guys do business, and I have already been able to post a good word
for you on the brewer's BBS in response to a query as to whether anyone knew of you. By the way,
another poster also had good things to say about your organization."
- Kevin V., Santa Rosa, California 95405
"...I want to thank you for that extra service which shows me that you indeed 'walk the talk'!...You are truly
a company that delivers on promises. Thanks for being there for me!"
- David T., Wayland, Michigan 49348-1474
"...I was very delighted by your email notification that they had shipped and what the tracking number was.
Again, thanks for the excellent service."
- Kirk E. Werner, Duvall, Washington 98019
"My local supplier told me it would take from 10 days to two weeks for them to order it. This was just unacceptable
to me so I went to the Internet to find it and came up with you... it was a great experience dealing with you and your co. over the Internet.
Your web page is fantastic and informative as well as easy to use as I'm just a beginner with this type of thing but I can see it's a beginning of things to come."
- Bill J., Massachusetts
"...I was very delighted by your email notification that they had shipped and what the tracking number was.
Again, thanks for the excellent service."
- Kirk E. Werner, Duvall, Washington 98019
"Thanks. It's refreshing to do business with a company that provides customer service at the level you have provided... You're at the top my list."
- Don M., Round Rock, Texas 78681
Please note that EVERY customer has given us written permission to quote him or her.
We will not quote you unless we have your written permission and in no case,
will we give or sell your e-mail address to anyone.
"I ordered from you before and got great service. Keep up the good work."
- Norman B., Augusta, Maine 04330
"Thanks for the great service....I really love great service and your company and staff delivered."
- Bill S., Redwood City, California 94061-1823
"I don't usually write letters like this but I am VERY pleased with the service that John Johnson gave to me today.I do not know whether it is the exceptional nature of John Johnson or your Company's commitment to customer service (I suspect it is both), but y'all did an exceptional job this morning. I will be very likely to order from your Company in the future. Thank you again."
- John C., Peachtree City, Georgia 30269
"You truly have set up an efficient system but more importantly you have an awesome team making it happen!"
- Jeff L., Valencia, CA 91355
"I received my order Saturday mornin. I installed it Sunday morning, it works perfectly. In terms of my order you achieved your goal of "underpromising and overperforming". Living in an older home it is nice to know there is a company that is a reliable source for older and hard to find plumbing items."
- Jason M., Deer Park, TX 77536
"Thank you for your great customer service...I won't hesitate to do service with you again"
- Evelyn C., Chicago, IL 60607
"Once again your quick processing of my order, superior customer service, and the super fast shipping was greatly appreciated. I will do business with you again in the future, I guarantee it!"
- Randy W., El Cajon, CA 92021
"I thought the service was extremely professional. Thank you so much for your service."
- Patty M., Arizona
read many interesting quotes, such as:
"Freedom of opinion can only exist when the government thinks itself secure."
- Bertrand Russell
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