|
 "How long after I place my order before you ship it?"
 If you place an order by 4:00pm (Central time), it will be shipped that day (Monday - Friday, excluding holidays). After you place your order you will receive an e-mail (assuming that you have provided us with your e-mail address) telling you that we have shipped your order. If you placed your order after 4:00p.m. (Central time) then we can't guarantee that it will ship that day but it will ship within 24 hours (Monday through Fridays, excluding holidays).
"Are you people reputable?"
We have been in the Internet mail-order plumbing supply business since 1995. We believe that we do the most volume business of any Internet only plumbing supplier. We aren't a "fly by night" type of operation! We are proud of our Dun and Bradstreet rating (3A1). We will be here when you need us.
"Why should I buy from you?"
Because we have a fantastic inventory, fast service and our prices are low. We're very easy to deal with, and your products are delivered right to your door. Over 99% of our customers are happy with us. We sell top quality plumbing parts and products. We have a very knowledgeable and caring staff. This is the way America will be doing much of their shopping in the future. We are the leader in plumbing products sold on the Internet since 1995 and a member of the PlumbingSupply Group, LLC (the largest Internet plumbing supplier group). We have the experience, the track record, are financially very stable and service oriented. We are, have been, and will continue to be the Internet mail-order plumbing-only supplier. We will only sell plumbing products and because of that, we know our products.
"What are your shipping charges? How much do you charge for shipping?"
Our shipping charges are based on the cost of your products. In the Continental U.S. we charge up to 8% of the product subtotal plus a processing charge. We have more shipping FAQ's on our shipping FAQ's page. We believe that all questions in regards to shipping are answered on that page. Just click here.
"Do you have a catalog?"
Yes, you are looking at it. Our catalog is current. We do not offer or send printed catalogs.
"How risky is it sending my credit card information over the Internet?"
Very safe and we guarantee it.
In the highly unlikely event there is unauthorized use of your credit card through no fault of
your own, from any purchases made at PlumbingStore.com we guarantee that you will not be out one penny as
we guarantee your credit card transaction at our site.
If you still don't feel comfortable, you can fill out our online order form (leaving the credit card information blank). Then you can either leave your credit card information on our message phone 530-891-1556 or fax it to us at 530-891-8521
or Monday through Friday's 8:30am till 7:30pm Central time you can call us at 530-891-6143.
"I have made several purchases from in the past and will contiue to do so in the future. Can I open an account with you, so I don't need to enter my personal information each time I place an order?"
We take extreme measures to make sure your credit card number and other personal information is secure. Therefore, once we've completed your order, all personal information is removed from our servers. This way, in the event our information system is hacked, none of our customers will have to worry about their personal information getting into the wrong hands. Nobody is immune to hackers; financial institutions, software companies (including Microsoft), the Pentagon and many other organizations have been hacked into. In order to provide the absolute highest level of security, we choose not to keep your personal information on file. We understand this may be an inconvenience to some, but peace-of-mind knowing your personal information is safe is absolutely critical, and we believe it's worth the trade-off.
"What countries do you ship to?"
We ship to locations where customs is not an issue. That means we will ship to anywhere in the United States and its territories and any U.S. military APO's.
"What is your phone number, and why don't you offer a toll free 800 phone number?"
Just like e-Bay and
some of the largest ecommerce sites, in order to be efficient, providing great service and to have very low prices,
we must have low overhead. Therefor we prefer that you contact us by e-mail. We do offer a phone number (530-891-6143) and you can call us Monday through Fridays from 8:30am - 7:30pm Central time if you would prefer to speak with someone.
"How long will it be until I receive my order?"
We normally ship by standard Ground carriers (FedEx/UPS/etc.) and we normally
ship your products within 24 hours of us receiving your order.
Generally 3-10 working days is how long that your order will take to arrive to you.
If you need to get it faster, we can ship your order by 2nd Day Air - please check out our 2nd day rates.
"Is your company environmentally sensitive?"
We are proud of our recycling programs. About 50% of our waste products are recycled. In addition, to save natural resources (and overhead as well), over 35% of the products that we ship come to you in recycled boxes. We have tested and found that shipping in new boxes compared to recycled (used) boxes has had no impact on the amount of shipping damage. The only effect has been that some customers will contact us initially complaining that they received the wrong products. They might get a box that on the outside says "Gateway Computers" but on the inside contains the correct plumbing products. It is rare but it does happen that we get a complaint like that. But over 99% of the customers that we surveyed are happy that we recycle. They really don't care what the outside shipping box looks like. We have never had a complaint about recycled boxes once our customer knows that what is inside of the box is correct.
"I'm a Contractor (store/architect/designer, etc) and wondered if you offer 'better' (lower) prices than those listed to customers in the trade (reseller, etc)? " ... And also "I wish to purchase 500 of the same item, do you offer better prices?"
As you can tell our prices are low, and we simply cannot give lower prices. It was a business decision that we made when we started in 1995. We base our prices on the product and our cost (not what trade our customer is in), and everyone pays the same amount. We sometimes offer a better discount for volume (those volume discounts are always indicated on the page of the products).
"I need a part and I'm not sure which one that I need. You show two different ones. I'd like to buy both and return the one that I won't need. What is your return policy?"
Our return policy is spelled out very clearly on our return policy page. Just click here and it will take you to that page. Basically (to make it short) we wish to offer the lowest prices. We also wish to stay in business. Returns cost us time and money and in some situations we have seen customers order over and over and continually returning products. Ultimately that would cause a company to go broke and so we have a return policy that we see as a "happy medium" and fair to both our customers and us. That also means that our return policy isn't the most generous policy on the Internet. Simply click here and you can read all of the specific details of our return policy.
"Do you sell pipe?"
Because of the high shipping cost, we only ship flexible pipe such as vinyl and flexible pvc pipe. UPS/FedEx charges a lot for boxes longer than 4 feet.
"I click on a product link and it leads me back to your front page????"
That can happen. We have our site set so that if a link tries to go to a non-existing page (in other words, when we are human and list a bad link), then generally it will send you to our front page. Please let us know by emailing us, and we will fix the link as well as direct you to the right page.
"Why do you charge my credit card even if it takes a week to ship ?"
We do hold your funds on special orders and back orders as a deposit on the goods until the product ships. If some situation comes up that results in us not being able to proceed with your order we will issue the proper credit back to you using the same method that you originally paid us with.
Other Frequently Asked Plumbing Questions:
Most pages have own faq's, such as:
Noise/Pipes banging/Water hammer ...
Misc. questions ...
Blue/Green stains ...
Iron/red stains in your water ...
Water quality ...
Hot water isn't hot enough ...
Most Frequently Asked Questions about individual products on
that particular product's page.
Looking for a specific product?
Other questions?
You can ask us or
you can post your question at the best internet plumbing forum -
Plbg.com.
|