- Our Customers Speak About Us -
"I just wanted to say that this is the best online plumbing store! It is my first and only Internet store I will buy
plumbing products from.....Keep up the excellent work! I will definitely be back. Best wishes."
- Brian Silva, Ripon, California 95366-2623
"I am thoroughly impressed with your operation. Your site was easy to use and informative.
Your ordering process was simple and secure.
The order was easy to track and follow-up e-mails were excellent.
The product arrived as promised and in excellent condition....
I will eagerly check your site for all of my plumbing needs from now on!
It is not often that I am so impressed that I take
the time to send praise. You earned it.....You guys run a great operation
and I think other customers should know about it.....Keep up the good work."
- Kurt Welday Jr., Hartsville, South Carolina 29550-5420
"You guys say that you have good customer service? Well I say amen to that amigos! You guys definitely deserve an
A+....This kind of service is rare and much needed in today's selfish and prideful business world. It's awesome to do business
with like-minded business people!"
- Daniel Lockett (Shinning Pools and Glimmering Misters), Lake Havasu, Arizona 86403-5965
"It's refreshing to know there is a company, like yours, that operates in the old-fashioned way of providing
good service to its customers! I am so very pleased with your service and have book marked your
website for future use. I will recommend your business to others and will contact you again when I need plumbing merchandise."
- Judy Green, Burleson, Texas 76028-5614
"Earlier than expected....way!!! Yipee! :-) Thanks so much for everything.
You have been very helpful and have kept me very informed.....I didn't receive "good" service, it was great, for reals."
- Malisa Winebrenner, Centralia, Washington 98531-4722
"Thank you, it's scary how good you guys are at this!....and we are VERY satisfied with your service! Thanks again. "
- Richard U. Hoff, Cincinnati, Ohio 45245-1101
"I appreciate your fantastic customer service. You can certainly count on me to send people to
your website for their plumbing needs....We live in a day where many people are dishonest and crooked.
It is very nice to come across a business that is obviously customer oriented. The least I can do is thank them."
- Jonathan Brett, Lapeer, Michigan 48446-7763
"I'm amazed!!...I didn't know there are still businesses around that give such efficient, professional service. It's refreshing to
say the least....We haven't seen such service such as yours in YEARS. Be assured that we will tell our friends and
we will look to you FIRST for any plumbing supplies....Don't change a thing. You seem to have gotten it just right!!...Thank you again for your attention to my order!"
- Betty J. Travis, Crossville, Tennessee 38555-1433
"...Thank you very much. Ordering from your company has been a totally satisfying experience.
You provide plenty of information about the transaction and shipping detail.
I was never at a loss as to the status of my order and felt very confident that your company would
deliver exactly what I asked for in as short a time as possible.
I don't write this kind of note very often, so am a little at a loss for words as to how to explain my satisfaction Please be assured
I am keeping your contact information and will be back to you with more business in the future.
I will not hesitate to recommend your company to my friends."
- Kelly Beavers, Boulder, Colorado 80302-7132
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
We have received many more "thanks" notes than we are showing here.
These are of customers that replied when we asked if we could use their testimonials here.
"It's a pleasure to know that people still do these things in the commercial world."
- Tom Pirrung, Elma, New York 14059
"Once again you've outdone yourself; one and a half days from order to delivery: from Chico, CA to Montana: amazing."
- James W., Missoula, Montana 59801-1317
"The item we purchased works great! Your company was patient and great to do business with."
- Michael McGrath, San Diego, California 92131-3841
"Great web site. Easy to get around and order. I find it refreshing to find a site that might be able to help me with older parts for an older home. The option of replacing my toilet with a new one, just does not appeal to me. Thanks!"
- Gary Kukas, Loveland, Colorado 80537-6349
"I just wanted to let you know that I just received my order. It came just in time for the home decorating show. Thank you so very much. It has been a pleasure to work with you."
Angela Cox, Severn, Maryland 21144-3251
"It is obvious from viewing the many testimonials on your website that the excellent service I received on my recent order was no fluke. It's standard operating procedure for your company. A company run like your deserves all the business it gets."
- Thomas Hoesman, North Royalton, Ohio 44133-6084
"You have a great web site. Thanks!"
- Randy Bartlett, Oregon City, Oregon 97045-9757
"In an age where customer service is often a long-forgotten courtesy, I found your people to be cordial, efficient, and highly professional. Thanks."
- Robert Abdo, Williamsburg, Virginia 23188-8808
"You're wonderful! I appreciate your excellent customer service and am very happy I don't have to reschedule my plumbing job to accommodate this piece. Regarding your company, everyone I dealt with, on the Internet or on the telephone, was so very helpful and pleasant that I couldn't help but write to compliment you!"
- Janie Wondergem, Glencoe, Illinois 60022-1562
"I am amazed with the level of service I've received....While not in the industry I would
recommend your company if given the opportunity."
- Alex Begin, Chestnut Hill, Massachusetts 02467-2118
"Thank you! For the very best service, You are a true asset to the company.
It is very hard to find people who care..."
- Dr. James D. Webb, Bull Head City, Arizona 86442-5703
"Thanks for your 'underpromise/overdeliver' program. Really appreciate the speedy delivery... wish more vendors were like you!."
- Cheryl Whelan, Killington, Vermont 05751-9774
"I received my order this afternoon and wanted to thank you for your prompt service and delivery!....I have made your site one of my favorite places and will place further orders from your
company whenever I need other items! I will also be telling all my friends about your company and encouraging them to make their future purchases from you. Thank you again for all your help!"
- Sheri Ivy, Huntsville, Alabama 35801-1542
"...This is excellent service - thanks very much....and I'll be sure to tell others about your site."
- Michael Ruvolo, Syosset, New York 11791-2103
"I have contacted you on several occasions...Your replies have been attentive to the elements detailed in my
inquiries, and they have been prompt, and they have been gracious,..."
- Daniel R. Van Til, Grand Rapids, Michigan
"...Good service is not easy to find, and you guys have been outstanding....I appreciate the fast service....
I certainly intend to use your firm for all future plumbing parts purchases."
- Fred Kros, Kelseyville, California 95451-9664
"I'm not very often impressed with a company's customer service, especially over the Internet,
but I am totally blown away by yours!!! Your site is very easy to negotiate and I was sent e-mail to inform me of every step
of the procedure including the date my order was actually mailed!! Thank you! I'm going to find some other items I need
to order! A customer for life."
- Anne, Kansas City, Kansas
"...I am very much impressed at the degree of attention your company has given to this small order.
In this instance you certainly have 'overperformed'."
- Charles Tedford, Roswell, Georgia 30076-2570
"....such wonderful 'customer service' you have provided! I strive everyday in my job to provide the same level of service to my customers and my point here is I
rarely come across these days individuals who take the time to make sure the customer is fully taken care of and you are a great example of fine customer service." later he wrote us again:
"...Thanks a million for the great price/savings and the product itself. My mother was so impressed she ordered the same exact sink and it has arrived as well....Thanks again for the great online experience..."
- Enrique G. Hernandez, Austin, Texas 78729-6900
"That is fast service. Thanks for the speedy delivery and service."
- Bob Lee, Blackwood, New Jersey 08012-3400
"Excellent service and response time...."
- Mr. D. Kim Null, Corder, Missouri, 64021-9131
"...thank you so very much for your help...you have founded a great business and your staff is very helpful...I will be shopping with you again."
- Rosemary Frame, Beebe, Arkansas 72012
"Thank you very much...it's been a pleasure working with your company...I'll be back!"
- Sally Brennan, Herndon, Virginia 20170-2064
"Received my shipment, trouble-free. Thank you for wonderful, smooth service, and great prices!"
- Janet Baker, Manhattan, New York 10023
"...I appreciated the good service on my recent order... I will certainly keep you in mind for future needs and tell
my friends about your service. Thanks again...I really don't understand why so many people hesitate to buy on the net..."
- G. Weisenbarger, Eaton, Ohio 45320
"It was because of a previous good experience with your company that I ordered again... Just wish all the mail/internet order folks were as good
as you are. Thanks and I will not hesitate to order from you again...feel free to use my comments. I always like to see good customer-oriented
companies thrive. I wish you all the best."
- J. Sanford, Madison, Alabama 35758-9412
"You folks are awesome, quick, and efficient. I will purchase from you again and again." On the next order he wrote:
"... you did it again. You processed what I would consider to be a rather large order (for a hobbyist such as myself) rapidly, efficiently and accurately. Keep
up the GREAT work... I will be ordering again soon."
- Ron Rolleston, McMinnville, Oregon 97128
Please note that EVERY customer has given us written permission to quote him or her.
We will not quote you unless we have your written permission and in no case,
will we give or sell your e-mail address to anyone.
"...Been buying drip parts for...a year and a half from you. Service and quality have been fantastic. Your prices are...well hard to believe
compared to the local suppliers...thanks for being there." Then in 2000 on another order he wrote:
"...I really like the new shopping cart, it makes buying things from you even easier."
- Paul Truzzi, Kent, Washington 98031-6022
"First of all, thanks for your seemingly immediate response to the problem with my order. Secondly, again, thanks for sorting out the problem and getting the order on the way...
my experience with your firm was, from beginning to end, extremely positive."
- Steve Simpson, Riverside, California 92507-5769
"...People complain enough when things don't go right but we don't acknowledge competence as readily....I just fixed a faucet with the parts you sent me last week. The last time I dealt with the same problem the parts used were from a hardware
store and though they were supposed to be the correct replacement parts they didn't fit correctly.....The parts you sent were exact fits and the job took less than a third of the time. Thanks.....Best wishes."
- Tom Hall, St. Albans, Vermont 05478-1638
"...I'm certainly impressed with your customer service!"
- Bob Gobeille, Fort Collins, Colorado 80524
"I just wanted to express my amazement on the quickness of a very small order that I recently placed....
Thank you very much and keep it up!...Definitely keep up the under promise and over perform attitude!"
- Aaron Litt, Daytona Beach, Florida 32114-6200
"...you have the same exceptional customer service beliefs as I do. I will be back."
- Chris Gjevre, Bloomington, Minnesota 55437-2519
"...It's always a pleasure to work with a e-based company who is responsive to their customer needs."
- John Nordholt, Tigard, Oregon 97224-0808
"This is my second order...your website is smartly designed!"
- Steve Weyl, Galena, Ohio 43021-9344
After a second order that he placed, Mr. Sanderson wrote:
"I am impressed with the speed and accuracy with which you processed my order."
- Dale Sanderson, San Jose, California 95120-5717
"...Your service and immediate response back letting me know my order had shipped eliminated my apprehensions.
...In the future I will check with your site for my plumbing needs and recommend your services to my cohorts and friends."
- Paul Scott, Architect, Sacramento, California, 95820-4325
"I was very happy with your fast service!"
- Patricia Johnson, Mounds View, Minnesota 55112-3825
"Thank you so much for the fast service.....KEEP UP THE GOOD SERVICE."
- Edmund L' Hieb, Mattawa, Washington 99349
"Thanks for your response and quick delivery. My customer will be very pleased..." (later he wrote:)
"Go right ahead and quote all you want. This is a service world and no matter who is the
server it should be done as professionally as yours... My customer was very pleased and
we look forward to doing more business with you..."
- J. Orleman, All Star Maintenance, Canton, Michigan 48187
"Thanks much for your prompt service....and your website was accessible and easy to use."
- Sharon Hodges PhD, Lakeland, Florida 33803-2050
"I've book marked your website - when I need plumbing supplies, I'll look for you first.
Thank you for your good service."
- Sheila I. Dull, Toledo, Ohio 43606-2325
"Thank you for your prompt handling...much appreciated in this day of NO customer service.
I'll recommend your company to everyone...thanks again."
- Stephen K., Los Angeles, California 90046-5265
"You can be sure that I will let others know of your superior service. You may post my comments, name,....you have earned them."
- Brian Schreurs, Midland, Virginia 22728-2022
"...I'd like to add that your company is very easy to deal with. I'll be sure to tell
everyone who's shopping for plumbing supplies to visit your site."
- Mark Weiner, Copell, Texas 75019-5137
"Now that was service!.....I do a lot of mail order business and your prompt service along with your friendly website made it real easy for me....Thanks for the prompt service."
- Ted Wolf, Richland, Washington 99352-7691
"You guys are great!!....I'll definitely use your company's services again, and will not hesitate to recommend it to others."
- Ken Davis, Charlotte, North Carolina 2821-3712
"I have recommended you to my local hardware store for hard to find plumbing fixtures....Thank you for your prompt service."
- Aykut Mentes, Springville, Alabama 35146-0004
"WOW!!!!!! That was quick.....I tried all of the plumbing supply stores in my area... Thank God for the Internet and the Plumbing supply group.....and I will be using you again in the future."
- Mike DeLuca, Bensalem, Pennsylvania 19020-7927
"Just a short note to let you know how pleased I was at your prompt delivery of my order"
- Mark Moriyama, San Jose, California 95138-2410
"Thank you so much for all the extra effort you went through to process my order....Thank you for treating my order as importantly
as a huge one....They are wonderful shower heads...and your service is just as wonderful."
- Peggy Klippenes, Monticello, Minnesota 55362-8973
"Just found this a very refreshing site as all seems to happen with ease and without hesitation, good site design!!!"
- Penelope Brown, Dexter, Oregon 97431-9804
"I have already received my order... and want to tell you I am SO PLEASED!!! The service and fast delivery was excellent!! I am very impressed with your company and will spread the word to my colleagues. Thank you for being a great Internet site."
- Pam Gray, Redding, California 96001-5451
"I am pleased with the speed in which the item was sent and it works great. Thanks for your prompt attention to my order."
- Russell French, Orlando, Florida 32822-7114
"You guys are awesome! Thank you and I hope to do business with you in the future."
- Joe Fabre, Baltimore, Maryland 21229-1406
"Thanks for making the shopping experience easy. I received the part and it is working nicely!"
- Linda Maillet, Frederick, Maryland 21703-2851
"Thank you! I am one happy customer!"
- Cynthia Collard, Jupiter, Florida 33458-7972
"In this day and age personal service and concern for customers' needs seem to be low priorities for most businesses. I can tell from your response that you work for a classy well run company and I congratulate you...We need more companies in this country that remember that the customer is still the most important part of a business."
- Lawrence DeVincent, Leesburg, Indiana 46538-9347
"Thank you for your great customer service. Your organization should receive an award of excellence. Your phone calls were very helpful are the exception to the norm. You should all be very proud."
- JD Binford, Richmond, Indiana 47374-3500
"I just wanted to let you know how much I appreciate your fine service. In a matter of 5 minutes I was able to find what I needed on your website, ordered it, and had it in hand 2 days later (from across the county no less!)!"
- Randall Moore, Norwood, Pennsylvania 19074-1530
"You guys really give first class service and communication."
- William Jarman, Baton Rouge, Louisiana 70801-1916
"I am also impressed with your staff's efficiency and speed in communicating back to your customer."
- Reverend Yoginatha Swami, Kapaa, Hawaii 96746-9304
"I'm impressed with you succinct and articulate reply."
- Aaron Brinegar, Bedford, Indiana 47421-3116
"Wow...you guys are wonderful!!!"
- Megan Grommes, Minneapolis, Minnesota 55414-3673
"Thank you very much. You are the most responsive Internet site with which I've dealt. Thanks again."
- Sherri Blount, Chevy Chase, Maryland 20815-3055
"My compliments to the way you set your web site up for ease of ordering and finding a product that I never thought I would be able to find. It was a pleasure doing business with you and I will be doing future business with you."
- Rick Del Carlo, Clovis, California 93619-9036
"I'm quite impressed with the customer service -- you don't often see this kind of customer care these days. Thank you again."
- Sandra Corbitt-Sears, Pawnee City, Nebraska 68420-3017
"I really appreciate all your help all year long."
- Edward Madeiros, White Plains, New York 10604-2910
Because we treasure and honor your privacy
EVERY customer above has given us written permission to quote him or her.
We will not quote you unless we have your written permission and in no case,
will we give or sell your
e-mail address to anyone.
read many interesting quotes, such as:
"The imaginations which people have of one another are the solid facts of society."
- Charles Horton Cooley
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